Remote Customer Service Pro — Growth & Perks

Talentify; Biloxi (MS); Remote; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

MCI is seeking a dedicated Customer Service Representative in Biloxi, MS. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role emphasizes strong communication, problem solving, and the ability to upsell where appropriate.

Join a fast-growing tech-enabled services company with a focus on CX and BPO. The position requires being customer-focused, reliable attendance, and proficient in MS Office; background screening may be part

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Aufgaben

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalation customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Kenntnisse

Customer service

Communication skills

Problem solving

Multi-tasking

Team orientation

Attention to detail

Conflict resolution

Patience

Typing 20+ wpm

Organizational skills

Customer focus

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Jobbeschreibung

MCI is seeking a dedicated Customer Service Representative in Biloxi, MS. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role emphasizes strong communication, problem solving, and the ability to upsell where appropriate.

Join a fast-growing tech-enabled services company with a focus on CX and BPO. The position requires being customer-focused, reliable attendance, and proficient in MS Office; background screening may be part