Remote BYOD Customer Service Rep - Inbound Calls

Five Star Solutions; Jackson (MS); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking individuals to handle customer inquiries via telephone for debit card incentives, orders, and balances. This BYOD work-at-home role covers multiple states and requires reliable equipment and strong communication.

Applicants should meet basic requirements, pass a background check, and be available for training. Roles include full-time or part-time options with some weekend shifts and a shift differential.

Qualifications

• 3-6 months customer service or customer support experience preferred.
• 3-6 months call center or office background experience a plus.
• Basic computer skills required."
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.
• Bring Your Own Device (BYOD).

Skills

Customer service

Call center experience

Basic computer skills

Independent worker

Verbal communication

Active listening

18 years old

Job description

Five Star Solutions is seeking individuals to handle customer inquiries via telephone for debit card incentives, orders, and balances. This BYOD work-at-home role covers multiple states and requires reliable equipment and strong communication.

Applicants should meet basic requirements, pass a background check, and be available for training. Roles include full-time or part-time options with some weekend shifts and a shift differential.