Remote Customer Service | Paid Training & Growth Path

Transworld Systems Inc.; Northern (KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Medical, dental and vision

401k retirement plan with employer

Paid time off

Paid holidays

Job summary

Transworld Systems Inc. is hiring a Customer Service Representative for a remote, work-from-home role. You will assist customers with their accounts, document information, and explain account status while maintaining compliance with state and federal regulations.

The position offers $15.00 per hour with paid training starting Monday, November 2, 2026, and training hours 8am–5pm EST; after training, hours run Mon–Fri 10am–9pm EST and Sat 7am–5pm EST. Equipment is provided for remote employees.

Qualifications

• Prior call center experience required.
• Excellent written and verbal communication skills.
• Experience navigating multiple systems while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.

Responsibilities

• Assist customers with their accounts.
• Ensure all account information is accurately documented in client's system.
• Provide detailed explanations of account status and inquiries to customers.
• Assist customers with delinquent accounts based on various state guidelines.
• Adhere to State and Federal regulations pertaining to your job duties.
• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to Production measures (time spent on calls, schedule adherence, etc).

Skills

Prior call center experience

Excellent written and verbal iletişim

Microsoft Office proficiency

Active listening

Problem solving

Multisystem navigation

Job description

Transworld Systems Inc. is hiring a Customer Service Representative for a remote, work-from-home role. You will assist customers with their accounts, document information, and explain account status while maintaining compliance with state and federal regulations.

The position offers $15.00 per hour with paid training starting Monday, November 2, 2026, and training hours 8am–5pm EST; after training, hours run Mon–Fri 10am–9pm EST and Sat 7am–5pm EST. Equipment is provided for remote employees.