Remote Client Services Specialist | Paid Training & Growth

TSI - Transworld Systems Inc.; Augusta (GA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Benefits package

401k matching

Paid time off

Paid holidays

Job summary

Transworld Systems, Inc. is seeking a Remote Client Services Representative. This role will handle customer inquiries, validate debt information, and generate client reports from a home office.

You will work with minimal supervision, maintain confidentiality, and follow all applicable laws and company policies. The position offers training, a team-oriented environment, and a comprehensive benefits package including medical, dental, vision, 401k matching, PTO and holidays.

Qualifications

• High School Diploma or GED certificate, or equivalent of relevant work experience desired.
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a "can-do" attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
• Produce reports as requested by clients by assisting in the creation of the reports.
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws regulations
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Skills

Interpersonal communication

Written communication

Oral communication

Microsoft Office

Confidentiality

Team player

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Transworld Systems, Inc. is seeking a Remote Client Services Representative. This role will handle customer inquiries, validate debt information, and generate client reports from a home office.

You will work with minimal supervision, maintain confidentiality, and follow all applicable laws and company policies. The position offers training, a team-oriented environment, and a comprehensive benefits package including medical, dental, vision, 401k matching, PTO and holidays.