Remote Customer Service Handoff Notes Specialist

HRS Talent Solutions; Atlantic City (NJ); Remote; USD 38,000 - 41,000; Full time

Job summary

HRS Talent Solutions is seeking a detail-oriented Customer Service Hand-off Notes Assistant. This remote role involves turning an active conversation into a concise handoff for the next agent, using customer service context and proper recordkeeping.

You will review threads, identify what’s been answered, what remains unresolved, and who owns the next reply. The work emphasizes neutral, precise summaries with privacy and access rules in mind for flexible full- or part-time schedules.

Responsibilities

• Summarize the original question and answer trail for the next agent.
• Identify conflicts or inconsistencies in notes and point to the source.
• Write a neutral, concise handoff focusing on the unresolved question and required next steps.
• Note the receiving team and follow-up status, avoiding private data.
• If notes conflict, label the conflict and cite sources.

Job description

HRS Talent Solutions is seeking a detail-oriented Customer Service Hand-off Notes Assistant. This remote role involves turning an active conversation into a concise handoff for the next agent, using customer service context and proper recordkeeping.

You will review threads, identify what’s been answered, what remains unresolved, and who owns the next reply. The work emphasizes neutral, precise summaries with privacy and access rules in mind for flexible full- or part-time schedules.