Remote Customer Email Follow-Up Specialist

HRS Talent Solutions; City of Syracuse (NY); Remote; USD 33,000 - 47,000; Full time

Job summary

HRS Talent Solutions seeks a Customer Service Email Follow-Up Assistant to help close gaps in routine email conversations. This fully remote role emphasizes written communication and accurate records, with training on our systems and response rules.

You will review threads, confirm what has been promised, draft concise follow-ups, attach resources when applicable, and keep records up to date. A careful reader with strong writing can succeed; prior customer service experience is helpful but not

Qualifications

• Remote position requiring strong written communication.
• No paid experience required in customer service or office administration.
• Training on the employer's systems and response rules provided.

Responsibilities

• Review assigned online email threads and identify those waiting for a reply.
• Check last response and follow-up date before contacting someone.
• Draft short messages based on approved guidance.
• Attach standard resources when answers exist.
• Record replies and status changes in the customer system.
• Escalate complex issues with context intact.
• Flag records that appear to belong to a different customer.

Skills

Written communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Email systems

CRM / customer support software

Job description

HRS Talent Solutions seeks a Customer Service Email Follow-Up Assistant to help close gaps in routine email conversations. This fully remote role emphasizes written communication and accurate records, with training on our systems and response rules.

You will review threads, confirm what has been promised, draft concise follow-ups, attach resources when applicable, and keep records up to date. A careful reader with strong writing can succeed; prior customer service experience is helpful but not