Remote Call Summary Records Specialist

Hrstalentsolutions; Scranton (Lackawanna County); Remote; USD 31,000 - 44,000; Full time

Job summary

Hrstalentsolutions is seeking a Call Summary Records Assistant for a remote role. The position involves entering confirmed outcomes and next steps into the case system, reviewing call summaries, and maintaining privacy in notes.

The role emphasizes accuracy, careful reading of transcripts, and clear separation of customer requests from internal notes. Flexible options for part-time or full-time work are available, with a private home office suitable for confidential information.

Qualifications

• No specific technical qualifications required; attention to detail and accuracy are essential.
• Strong reading comprehension and summarization skills.
• Able to follow a defined note style and case system.

Responsibilities

• Review assigned call summaries or transcripts and match to the correct online customer case.
• Enter confirmed actions, open questions, and follow-up owners.
• Separate customer requests from internal suggestions and flag unclear information.
• Protect private details in notes and attachments.
• Record commitments clearly for the next agent and preserve source links.

Job description

Hrstalentsolutions is seeking a Call Summary Records Assistant for a remote role. The position involves entering confirmed outcomes and next steps into the case system, reviewing call summaries, and maintaining privacy in notes.

The role emphasizes accuracy, careful reading of transcripts, and clear separation of customer requests from internal notes. Flexible options for part-time or full-time work are available, with a private home office suitable for confidential information.