Remote Follow-Up Status Coordinator

HRS Talent Solutions; United States; Remote; GBP 44,000 - 46,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Follow-Up Coordinator to manage follow-up status across customer interactions. The role focuses on continuity and accurate record-keeping, not solving every problem directly.

You’ll read conversations, identify promised responses, and coordinate with colleagues to provide timely updates. Ideal candidates have prior customer service or office admin experience and can maintain a clear, actionable status log in our online case system.

Qualifications

• Experience in customer service or office administration.
• Strong written and verbal communication skills.
• Ability to maintain accurate status records in an online system.

Responsibilities

• Read prior conversations to identify promised responses.
• Check for updates from colleagues and assign next steps.
• Record next actions and responsible owner in the case record.
• Send approved interim messages when process allows.
• Ensure the customer receives the correct information and that records are truthful.

Skills

Customer service

Case tracking

Office administration

Tools

Case management system

Job description

HRS Talent Solutions is seeking a Remote Customer Service Follow-Up Coordinator to manage follow-up status across customer interactions. The role focuses on continuity and accurate record-keeping, not solving every problem directly.

You’ll read conversations, identify promised responses, and coordinate with colleagues to provide timely updates. Ideal candidates have prior customer service or office admin experience and can maintain a clear, actionable status log in our online case system.