Remote Customer Service & Coordination Specialist

Velvethorizons

Greensboro (NC)

Remote

USD 34,000 - 45,000

Full time

2 days ago

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Benefits offered by this job

Flexible remote work environment

Training and onboarding support

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a flexible remote environment. You will handle inquiries by email, phone, and online platforms, identify client needs, present service options, and maintain records while collaborating with the team to improve processes.

You will participate in onboarding and training designed to ensure a successful transition, with performance-based compensation

Qualifications

Experience in customer service, coordination, or administrative roles preferred.
Strong organizational and communication skills.
Ability to work independently and manage priorities effectively.
Comfortable using digital tools and web-based systems.
Detail-oriented with a focus on accuracy.

Responsibilities

Serve as a point of contact for client inquiries via email, phone, and online platforms.
Identify client needs and present appropriate service options.
Coordinate scheduling and organize detailed service plans.
Submit and manage reservations with external providers.
Ensure timely follow-up and clear communication throughout all stages.
Maintain accurate records within internal systems.
Support process improvements and team collaboration initiatives.