Remote Customer Service & Coordination Specialist

Velvethorizons; Nashville (TN); Remote; USD 32,000 - 52,000; Full time

Job summary

Velvet Horizons is a remote-based organization seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a distributed team setting.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with onboarding and ongoing training provided to ensure successful transitions.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative work

Communication

Job description

Velvet Horizons is a remote-based organization seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a distributed team setting.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with onboarding and ongoing training provided to ensure successful transitions.