Remote Customer Service & Coordination Specialist

Velvethorizons; New Haven (CT); Remote; USD 36,000 - 54,000; Full time

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Independent work

Digital tools

Attention to detail

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process.