Remote Customer Service Champion | Help & Resolve

MCI; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote or on-site flexibility

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service. This role involves assisting customers by phone, email, or chat and maintaining accurate records.

Ideal candidates are fluent in English with strong communication, problem-solving, and multitasking abilities. Prior customer service experience is an advantage but not required; remote work options may be available depending on location.

Qualifications

• Fluent in English with strong verbal and written communication.
• High school diploma or GED is required.
• Experience in customer service is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Communication skills

Active listening

Problem solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service. This role involves assisting customers by phone, email, or chat and maintaining accurate records.

Ideal candidates are fluent in English with strong communication, problem-solving, and multitasking abilities. Prior customer service experience is an advantage but not required; remote work options may be available depending on location.