Remote Customer Service Associate | Growth & Benefits

Velocitii; Florida; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid training

Annual bonuses

Merit raises

Free healthcare for you & family

401(k)

Paid holidays after 90 days

Volunteer time off

Equipment provided

Remote work

Growth & development

Job summary

Velocitii is seeking Remote Customer Service Representatives in the United States to help customers with a positive, solution-focused approach. You will work from home, handling inquiries, guiding users through provider portals, and maintaining high service standards.

The role emphasizes a supportive culture, training, and opportunities for growth, with a standard weekday schedule and paid onboarding. Start dates are flexible as we interview qualified candidates.

Qualifications

• Minimum 6 months in a call-center role.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to navigate multiple computer systems in a remote setting.

Responsibilities

• Handle incoming customer calls in a fast-paced, remote environment.
• Provide friendly, professional support and resolve inquiries.
• Navigate systems like Clarc, OneNote, LifePro, and Teams to assist customers.
• Guide users through portal setup and usage, and respond to emails in a timely manner.
• Contribute to team improvements and meet performance goals.

Skills

Call-center experience

Customer service experience

Verbal communication

Written communication

Organizational skills

Problem-solving

Navigation of systems

Education

High school diploma or GED

Tools

Clarc

OneNote

LifePro

Teams

Virtual desktop

Job description

Velocitii is seeking Remote Customer Service Representatives in the United States to help customers with a positive, solution-focused approach. You will work from home, handling inquiries, guiding users through provider portals, and maintaining high service standards.

The role emphasizes a supportive culture, training, and opportunities for growth, with a standard weekday schedule and paid onboarding. Start dates are flexible as we interview qualified candidates.