Remote Customer Service Pro — Impactful Member Support

Velocitii; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free Healthcare

Annual bonuses

Merit raises

Volunteer time off

Company-Provided Equipment

Remote Work

401(k)

Job summary

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

As a member of our remote team, you will handle inquiries, policy details, and service requests from home, with a structured schedule and comprehensive onboarding. The role emphasizes empathy, accuracy, and compliance in a fast-paced setting.

Qualifications

• 6+ months in a call-center experience.
• 1+ year of customer service experience.
• Strong verbal and written communication.
• Organizational, problem-solving, and decision making skills.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.

Responsibilities

• Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care.
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries.
• Research member files and analyze inquiries to determine the best path to resolution.
• Navigate multiple systems and resources to verify information, benefits, and eligibility accurately.
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes.
• Handle sensitive and emotional conversations with compassion while maintaining compliance standards.
• Utilize strong problem-solving and decision-making skills to resolve complex member concerns.
• Stay up to date on products, member benefits, policies, procedures, and industry regulations.
• Meet quality and productivity goals while delivering an exceptional member experience.

Skills

Call-center experience

Customer service

Verbal communication

Written communication

Remote workspace

Organization

Decision making

Education

High school diploma or GED

Tools

Virtual desktop environment

Job description

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

As a member of our remote team, you will handle inquiries, policy details, and service requests from home, with a structured schedule and comprehensive onboarding. The role emphasizes empathy, accuracy, and compliance in a fast-paced setting.