Remote Customer Service Pro - Health Plan Support

Velocitii; United States; Remote; USD 22,041 - 24,108; Full time

Benefits offered by this job

Paid training

Annual bonuses and merit raises

Healthcare and life insurance

Paid volunteer time off

Company-provided equipment

Job summary

Velocitii is seeking a Remote Customer Service Representative to assist customers with inquiries in a fast-paced environment. Ideal candidates will leverage their call-center experience, utilizing multiple systems to provide efficient support and contribute positively to team dynamics.

The role offers flexibility with hours from Monday to Friday, while supporting a culture focused on growth, communication, and employee well-being. Starting pay ranges from $16.00 to $17.50 per hour depending on state, along with generous benefits.

Qualifications

• 6+ months of call-center experience.
• 1+ year of customer service experience.
• Distraction-free remote workspace.

Responsibilities

• Answer incoming calls and provide friendly, professional support.
• Navigate systems to resolve inquiries.
• Meet performance goals while maintaining quality service.

Skills

Strong verbal and written communication

Organizational skills

Problem-solving skills

Ability to navigate multiple computer systems

Education

High school diploma or GED

Tools

Clar

OneNote

LifePro

Teams

Job description

Velocitii is seeking a Remote Customer Service Representative to assist customers with inquiries in a fast-paced environment. Ideal candidates will leverage their call-center experience, utilizing multiple systems to provide efficient support and contribute positively to team dynamics.

The role offers flexibility with hours from Monday to Friday, while supporting a culture focused on growth, communication, and employee well-being. Starting pay ranges from $16.00 to $17.50 per hour depending on state, along with generous benefits.