Remote Client Services & Scheduling Specialist

Next Stop Travel; La Crosse (WI); Remote; USD 19,000 - 30,000; Full time

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify client needs, and present suitable service options.

In this flexible role, you will coordinate scheduling, arrange service plans, submit reservations with external providers, maintain records, and contribute to process improvements while working independently in a remote setting.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Communication skills

Independent work

Digital tools

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify client needs, and present suitable service options.

In this flexible role, you will coordinate scheduling, arrange service plans, submit reservations with external providers, maintain records, and contribute to process improvements while working independently in a remote setting.