Remote Customer Experience Specialist

Teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Wellness programs

Job summary

Teleperformance is seeking a Customer Experience Specialist for a Work at Home role in the United States. You will handle inbound inquiries via phone, chat, or email, resolve basic issues, and escalate more technical questions to the Product Support team as needed.

You will be the main point of contact for customers, documenting issues, updating records, and maintaining high service levels while adhering to schedules.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 21 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
• Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
• Serves as primary contact for inbound customer issues and escalates more technical issues as needed.
• Processes a high volume of customer inquiries and resolves a targeted percentage.
• Troubleshoots customer problems, identifies root causes, and uses tools to resolve issues.
• Escalates when unable to resolve problems and follows up with coaching to improve knowledge.
• Tracks and documents inbound support requests and ensures accurate entry of contact information.
• Meets standards of job, such as quality, schedule adherence and average handle time.
• May provide guidance and mentoring to less experienced associates.

Skills

Customer service

Typing 25 wpm

Windows OS

Team collaboration

Problem solving

Education

High School Diploma

College degree preferred

Job description

Teleperformance is seeking a Customer Experience Specialist for a Work at Home role in the United States. You will handle inbound inquiries via phone, chat, or email, resolve basic issues, and escalate more technical questions to the Product Support team as needed.

You will be the main point of contact for customers, documenting issues, updating records, and maintaining high service levels while adhering to schedules.