Remote Customer Sales Specialist

Teleperformance USA; Kentucky; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Sales Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on service excellence. This role thrives in a fast-paced setting and leverages web-based tools to resolve inquiries, ensuring a seamless customer experience.

The ideal candidate brings a minimum of 6 months in customer service, is 18+, and can type at least 25 wpm.

Qualifications

• Minimum of 6 months of customer service experience.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based environments.
• College degree is preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de‑escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Skills

Typing 25 wpm

Windows proficiency

Customer service experience

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Sales Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on service excellence. This role thrives in a fast-paced setting and leverages web-based tools to resolve inquiries, ensuring a seamless customer experience.

The ideal candidate brings a minimum of 6 months in customer service, is 18+, and can type at least 25 wpm.