Remote Customer Sales & Service Specialist

Verizon; Roanoke (VA); Remote; USD 34,000 - 76,000; Full time

Job summary

Verizon is seeking a remote customer service role based in the Roanoke, VA area. You will handle customer inquiries, offer solutions, and support billing and service changes from home with occasional in-person trainings.

Expect to juggle multiple priorities while meeting service and sales goals. The position emphasizes empathy, problem solving, and delivering superior customer service in a fast-paced call center environment.

Qualifications

• An Associate Degree or 2+ years of relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming calls from customers about installation, disconnection, changes to service, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers by phone or in writing about past due payments.
• Investigate and resolve inquiries and disputes on service, billing, rates, and policy issues.
• Verify service order accuracy and make corrections as needed.
• Work evenings, weekends, holidays and unscheduled shifts as required.

Skills

Customer service call center

Collections experience

Product selling

Customer service skills

Communication skills

Education

Associate Degree

Job description

Verizon is seeking a remote customer service role based in the Roanoke, VA area. You will handle customer inquiries, offer solutions, and support billing and service changes from home with occasional in-person trainings.

Expect to juggle multiple priorities while meeting service and sales goals. The position emphasizes empathy, problem solving, and delivering superior customer service in a fast-paced call center environment.