Remote Customer Sales & Service Specialist

Verizon; Rockville (MD); Remoto; USD 37.000 - 78.000; Tempo pieno

Descrizione del lavoro

Verizon is seeking a remote Customer Service Representative to join our Maryland-based team remotely. You’ll handle inbound calls about installation, service changes, and billing while proactively offering Verizon products and services.

You’ll work from home with occasional trainings and meet customer needs in a fast-paced environment. As a true consultative salesperson, you will balance sales goals with exceptional customer care, communicating clearly, resolving disputes, and guiding customers

Competenze

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Mansioni

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Descrizione del lavoro

Verizon is seeking a remote Customer Service Representative to join our Maryland-based team remotely. You’ll handle inbound calls about installation, service changes, and billing while proactively offering Verizon products and services.

You’ll work from home with occasional trainings and meet customer needs in a fast-paced environment. As a true consultative salesperson, you will balance sales goals with exceptional customer care, communicating clearly, resolving disputes, and guiding customers