Remote Customer Retention Specialist

DIRECTV

Oregon

Hybrid

USD 25,000 - 35,000

Full time

7 days ago

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Benefits offered by this job

Free DIRECTV Premier Package

Free DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Monthly performance bonus

Health benefits and paid time off

Job summary

DIRECTV is seeking a Customer Service Representative focused on retention to work from home in the United States. You will answer calls, resolve issues, and use sales expertise to recommend solutions, supporting customers while preserving their service.

The role requires 6 months to 1 year in customer service, familiarity with Windows, a private workspace, reliable internet, and consistent attendance. Compensation starts at $18.22 to $25.45 per hour plus bonus and benefits, with potential

Qualifications

6 months to 1 year of customer service work experience.
Familiarity with Windows computers.
Ability to deliver regular and reliable attendance.
A private or secluded work location within your residence.
Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload.

Responsibilities

Answer customer calls and address all requests or inquiries concerning services and products.
Utilize various systems and tools to assist customers.
Use sales expertise to make recommendations according to customer's needs.
Utilize operational systems to process purchases of all products and services.
Use solid problem-solving skills to identify and solution customer's technical issues.
Demonstrate strong verbal and written communication skills.