Remote Customer Retention Specialist

DIRECTV; Louisville (KY); A distancia; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid time off

Discounts on DIRECTV products and/or服務

Descripción de la vacante

DIRECTV is seeking a Customer Service Representative (CSR) focused on retention to support customers remotely. You will engage in empathetic, consultative conversations to retain services, resolve issues, and improve processes in a fast-paced virtual environment.

You’ll handle calls, guide customers on product offerings, and process purchases while maintaining reliable attendance and a quiet home workspace.

Formación

• 6 months to 1 year of customer service work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance
• A private or secluded work location within your residence
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work

Responsabilidades

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Conocimientos

Customer service

Communication

Remote work

Herramientas

Windows

Descripción del empleo

DIRECTV is seeking a Customer Service Representative (CSR) focused on retention to support customers remotely. You will engage in empathetic, consultative conversations to retain services, resolve issues, and improve processes in a fast-paced virtual environment.

You’ll handle calls, guide customers on product offerings, and process purchases while maintaining reliable attendance and a quiet home workspace.