Remote Customer Operations Associate — Bilingual EN/FR

Wwshemi; United States; Remote; USD 44,000 - 64,000; Full time

Benefits offered by this job

Health coverage included

Tech stipend

Flexible time off

ESPP

Job summary

Affirm is seeking an Operations Associate to join our Customer Operations team. You will resolve escalated inquiries primarily via email, maintain high QA scores, and collaborate with cross-functional teams on new systems and processes.

You’ll learn quickly and contribute to a fast-growing, remote-first environment. Ideal candidates have 1–3 years in omnichannel customer support, superb written and verbal communication in English and French, and the ability to manage multiple priorities in a

Qualifications

• 1-3 years of experience interacting with customers in an omnichannel environment (phone, email, chat, etc).
• Excellent verbal and written communication skills in English and French.
• Willingness to support operation functions on evenings, weekends and public holidays.
• Capable of delivering high quality work independently and/or virtually in a fast-growth environment.

Responsibilities

• Resolve escalated customer inquiries primarily via email, with some phone support.
• Maintain professionalism and high QA scores with clients.
• Use product and financial knowledge to investigate and resolve issues across various case types.
• Participate in ongoing training and skills development.
• Identify trends and suggest areas for improvement including coaching, QA, and features.
• Assist with ad-hoc projects and cross-functional collaborations.

Skills

English

French

Omnichannel support

Communication

Tools

Mac (iOS)

Google Workspace

Job description

Affirm is seeking an Operations Associate to join our Customer Operations team. You will resolve escalated inquiries primarily via email, maintain high QA scores, and collaborate with cross-functional teams on new systems and processes.

You’ll learn quickly and contribute to a fast-growing, remote-first environment. Ideal candidates have 1–3 years in omnichannel customer support, superb written and verbal communication in English and French, and the ability to manage multiple priorities in a