Remote Customer Operations Specialist

Affirm, Inc.; Chicago (IL); Teletrabalho; USD 44 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Subsidized medical coverage

Tech stipends

Flexible time off

ESPP

Resumo da oferta

Affirm, Inc. is seeking an Operations Associate to join the Customer Operations team. The role focuses on resolving escalated inquiries via email (with some calls), maintaining high QA scores, and collaborating with cross-functional teams to implement new systems and products.

Ideal candidates have 1–3 years of omnichannel customer experience, fluent English and French, and are comfortable working evenings and weekends in a remote-first environment. Base pay reflects US states and remote roles.

Qualificações

• 1–3 years of omnichannel customer support experience.
• Strong written and verbal communication in English and French.
• Willingness to support operation functions on evenings, weekends and public holidays.

Responsabilidades

• Resolve escalated inquiries via email, with some calls.
• Maintain professionalism and high QA scores with clients.
• Utilize product and financial knowledge to resolve issues across cases.
• Participate in ongoing training to develop skills.
• Identify trends and coach agents; monitor quality and features.
• Assist with new products/features and ad-hoc projects.
• Manage schedules and emails to boost productivity and quality.
• Collaborate cross-functionally to resolve complex issues.
• Participate in specialized processes and documentation (minutes, NPagers).

Conhecimentos

Bilingual English & French

Omnichannel support

Customer service excellence

Ferramentas

Mac (iOS)

Google Workspace

CRM software

Descrição da oferta de emprego

Affirm, Inc. is seeking an Operations Associate to join the Customer Operations team. The role focuses on resolving escalated inquiries via email (with some calls), maintaining high QA scores, and collaborating with cross-functional teams to implement new systems and products.

Ideal candidates have 1–3 years of omnichannel customer experience, fluent English and French, and are comfortable working evenings and weekends in a remote-first environment. Base pay reflects US states and remote roles.