Remote Customer Operations Associate - Bilingual FR/EN

Bazeta; United States; Remote; USD 44,000 - 70,000; Full time

Benefits offered by this job

Health coverage for dependents

Tech stipend

Flexible time off

Employee stock purchase plan

Job summary

Affirm is hiring a Customer Operations Associate to resolve escalated inquiries primarily by email, with some calls. You will maintain professionalism, use deep product knowledge, and participate in ongoing training to expand skills.

The role emphasizes cross-functional collaboration and process improvement in a remote-first US setup. Candidates should have 1–3 years of omnichannel customer support experience, be fluent in English and French, and comfortable working evenings, weekends, and

Qualifications

• 1–3 years of customer interactions in omnichannel environments.
• Fluent in English and French.

Responsibilities

• Resolve escalated customer inquiries via email, with occasional calls.
• Maintain high professionalism and quality assurance standards.
• Use product and financial knowledge to investigate and resolve issues.
• Assist in training and knowledge sharing to improve services.
• Identify trends and provide feedback for process improvements.
• Collaborate with cross-functional teams to optimize workflows.

Skills

Omnichannel support

English and French

Customer communication

Tools

Google Workspace

MacOS

Job description

Affirm is hiring a Customer Operations Associate to resolve escalated inquiries primarily by email, with some calls. You will maintain professionalism, use deep product knowledge, and participate in ongoing training to expand skills.

The role emphasizes cross-functional collaboration and process improvement in a remote-first US setup. Candidates should have 1–3 years of omnichannel customer support experience, be fluent in English and French, and comfortable working evenings, weekends, and