Remote Customer Operations Associate I - Bilingual EN/FR

Affirm, Inc.; Salt Lake City (UT); A distancia; USD 44.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage for you and dependents

Monthly tech and wellness stipends

Flexible time off and holidays

ESPP stock purchase plan

Descripción de la vacante

Affirm, Inc. is seeking an Operations Associate to join our Customer Operations team. You will resolve complex customer inquiries across email and phone, leveraging product and financial knowledge to deliver accurate resolutions with a professional approach.

You will participate in training, work with cross-functional partners, and help drive process improvements. This remote-first role requires flexibility to work evenings and weekends as needed and offers a path to grow within a fast-growing

Formación

• Experience communicating with customers across email, phone, and chat in a fast-growth environment.
• Strong written and verbal English; French proficiency a plus.
• Capacity to learn product/financial details and translate to customer resolutions.
• Ability to work evenings, weekends, and holidays as needed.

Responsabilidades

• Resolve escalated customer inquiries via email and occasional phone support.
• Maintain high quality and professionalism; uphold QA scores.
• Leverage product/financial knowledge to investigate and resolve complex issues.
• Participate in ongoing training to develop new skills.
• Identify trends and opportunities to improve support processes and product features.
• Assist with new product/incubation projects as needed.
• Manage schedules and email channels to optimize productivity and quality.
• Collaborate cross-functionally with Affirms teams to resolve issues.

Conocimientos

Excellent communication

Bilingual English/French

Omnichannel support

Analytical thinking

KPI driven

Independent & team player

Finance industry experience

Mac/iOS & Google Workspace

Herramientas

Mac (iOS)

Google Workspace

Descripción del empleo

Affirm, Inc. is seeking an Operations Associate to join our Customer Operations team. You will resolve complex customer inquiries across email and phone, leveraging product and financial knowledge to deliver accurate resolutions with a professional approach.

You will participate in training, work with cross-functional partners, and help drive process improvements. This remote-first role requires flexibility to work evenings and weekends as needed and offers a path to grow within a fast-growing