Remote Customer Onboarding & Success Manager

Tekmetric; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible remote work

Competitive salary

Employer-paid health premiums

401(k) match

Wellness stipend

Growth opportunities

Job summary

Tekmetric, a Houston-based cloud software provider for auto repair shops, seeks an onboarding specialist to guide customers to launch success and deepen product expertise. You will host group onboarding calls and work across teams to improve the onboarding experience.

Ideal candidates have 1-2 years in onboarding or customer-facing roles, strong project management skills, and a collaborative mindset to resolve escalated client service issues.

Qualifications

• 1-2 years in customer onboarding or customer-facing roles.
• Strong project management and team-player mentality.
• Proven ability to resolve escalated client service issues collaboratively.

Responsibilities

• Develop deep expertise in Tekmetric Marketing and the auto repair industry.
• Host group onboarding calls and guide customers to launch success.
• Collaborate cross-functionally to improve the customer onboarding experience.

Skills

Customer onboarding

Project management

Teamwork

Job description

Tekmetric, a Houston-based cloud software provider for auto repair shops, seeks an onboarding specialist to guide customers to launch success and deepen product expertise. You will host group onboarding calls and work across teams to improve the onboarding experience.

Ideal candidates have 1-2 years in onboarding or customer-facing roles, strong project management skills, and a collaborative mindset to resolve escalated client service issues.