Onboarding & Adoption Lead (Customer Results)

Tekmetric; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote-friendly

Flexible PTO

Health benefits

Career development

Job summary

Tekmetric is seeking a Results Manager II to own the onboarding journey for single-location auto repair shops from contract close through the first six months. You will serve as the primary contact, drive product adoption, and ensure fast, measurable outcomes to improve activations and retention.

You will lead live training sessions, build relationships with shop owners, and collaborate with Sales, Support, and Product to address feedback while championing Tekmetric as the industry standard for

Qualifications

• PM experience managing concurrent onboarding timelines and driving adoption.
• Ability to lead customer-facing calls and present complex details clearly.
• Strong organizational skills with documentation throughout the onboarding lifecycle.
• Comfort working through ambiguity and adapting to changing customer needs.
• Familiarity with CRM tools like Salesforce is a plus, not required.
• Automotive industry knowledge is appreciated, not required.
• Bachelor's degree preferred is a plus for candidates.

Responsibilities

• Own the full onboarding journey from contract close to go-live for SMB 1 shops.
• Lead calls and hands-on training sessions with shop stakeholders.
• Monitor product usage to drive adoption and improve key metrics.
• Document activity and progress across the customer journey.
• Collaborate with Sales, Support, and Product to address feedback and de-escalations.
• Manage risks and escalations as the first line of defense.
• Reinforce Tekmetric as the standard for customer service and communication.

Skills

Project management

Communication

Organization

Adaptability

CRM familiarity

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Tekmetric is seeking a Results Manager II to own the onboarding journey for single-location auto repair shops from contract close through the first six months. You will serve as the primary contact, drive product adoption, and ensure fast, measurable outcomes to improve activations and retention.

You will lead live training sessions, build relationships with shop owners, and collaborate with Sales, Support, and Product to address feedback while championing Tekmetric as the industry standard for