Remote Product Support Specialist - Elevate Customer Care

Tekmetric; Lehi (UT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work options

Competitive salary

Flexible PTO

Professional development

Health benefits

Home office stipend

Job summary

Tekmetric is seeking a customer success professional to help auto shop owners get the most from our cloud-based software. You will respond to questions across phone, chat, and email, guiding customers toward effective solutions with empathy and clarity.

Join a fast-moving team that values ownership, collaboration, and continuous learning. This role offers hybrid work options, strong growth potential, and a culture that prioritizes customer success and professional development.

Qualifications

• 1+ year in a customer-facing role across SaaS, hospitality, retail, or service environments.
• Demonstrates high empathy and energy with a customer-centric personality.
• Technically curious with strong organization and excellent verbal and written communication skills.
• Familiarity with basic financial concepts and a general business mindset.

Responsibilities

• Tackle customer questions via phone, chat, or email with curiosity and enthusiasm.
• Provide energy and empathy to interactions, ensuring customers feel heard and supported.
• Explain product issues clearly and outline what to expect next.

Skills

Customer empathy

Communication

Organization

Problem solving

Self-starter

Team collaboration

Rapport building

Adaptability

Learning quickly

Education

Bachelor's degree

Job description

Tekmetric is seeking a customer success professional to help auto shop owners get the most from our cloud-based software. You will respond to questions across phone, chat, and email, guiding customers toward effective solutions with empathy and clarity.

Join a fast-moving team that values ownership, collaboration, and continuous learning. This role offers hybrid work options, strong growth potential, and a culture that prioritizes customer success and professional development.