Remote Customer Onboarding & Success Lead

Logoslabs; San Francisco (CA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive base salary

Flexible PTO

Job summary

Tekmetric seeks a Customer Onboarding Specialist to guide auto shop customers through setup of Tekmetric Marketing features and onboarding. You will host group onboarding calls, clarify setup requirements, and educate customers on capabilities to drive rapid adoption.

We value a 1-2 year track record in onboarding, teamwork, and proactive problem resolution. This role offers remote-friendly options and opportunities for growth within a fast-paced tech company.

Qualifications

• 1-2 years’ experience in Customer Onboarding or a customer facing function.
• Team player mentality.
• Project Management Skills.
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Work closely with the Customer Success team to solve problems collaboratively.

Responsibilities

• Become a Tekmetric Marketing Product Expert and onboard customers.
• Host onboarding calls in a group environment and ensure each customer is on track for launch.
• Clearly communicate account setup requirements and expectations.
• Educate customers on Tekmetric Marketing capabilities and best practices for adoption.
• Collaborate with sales, customer success, operations, support and engineering teams.

Skills

Customer onboarding

Team player

Project management

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree preferred

Job description

Tekmetric seeks a Customer Onboarding Specialist to guide auto shop customers through setup of Tekmetric Marketing features and onboarding. You will host group onboarding calls, clarify setup requirements, and educate customers on capabilities to drive rapid adoption.

We value a 1-2 year track record in onboarding, teamwork, and proactive problem resolution. This role offers remote-friendly options and opportunities for growth within a fast-paced tech company.