Remote Customer Follow-Up Specialist

HRS Talent Solutions; United States; Remote; AUD 62,000 - 66,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Follow-up Representative in Australia to manage follow-up emails and keep conversations on track. This full-time role focuses on written communication and accuracy, with training on the employer's systems and response rules.

You will review conversations, verify promised actions, draft focused requests, attach standard resources, and record replies in the CRM.

Qualifications

• Experience in customer service or office administration is useful, but paid experience in either is not required.

Responsibilities

• Review assigned online email threads and identify those waiting for a customer or internal reply.
• Check the last response and any stated follow-up date before contacting someone.
• Draft short messages based on approved guidance rather than inventing a policy answer.
• Attach an available standard resource when it directly answers the question.
• Record replies and status changes in the assigned customer system.
• Send a complex or sensitive issue to the correct person with its context intact.
• Flag a message that appears to have reached the wrong customer record.

Job description

HRS Talent Solutions is seeking a Remote Customer Service Follow-up Representative in Australia to manage follow-up emails and keep conversations on track. This full-time role focuses on written communication and accuracy, with training on the employer's systems and response rules.

You will review conversations, verify promised actions, draft focused requests, attach standard resources, and record replies in the CRM.