Remote Customer Follow-Up Specialist

HRS Talent Solutions; Nashua (NH); Remote; USD 39,000 - 43,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Follow-up Coordinator for remote work in the United States. The role focuses on promised follow-ups, tracking commitments, and ensuring replies are sent and properly recorded within the case system.

Both full-time and part-time schedules are available. The position pays $28.35 to $30.60 per hour, with responsibilities including reviewing case queues, distinguishing firm dates, and sending timely internal reminders to keep cases current.

Qualifications

• No formal qualifications required; employer provides training.

Responsibilities

• Review assigned commitments in the online case queue.
• Distinguish a firm date from a conditional follow-up.
• Note the responsible person and next action.
• Send timely internal reminders using approved wording.
• Check for a recorded outgoing customer update.
• Escalate an overdue commitment under team rules.
• Keep related customer messages together.

Job description

HRS Talent Solutions is seeking a Customer Service Follow-up Coordinator for remote work in the United States. The role focuses on promised follow-ups, tracking commitments, and ensuring replies are sent and properly recorded within the case system.

Both full-time and part-time schedules are available. The position pays $28.35 to $30.60 per hour, with responsibilities including reviewing case queues, distinguishing firm dates, and sending timely internal reminders to keep cases current.