Remote Customer Service & Follow-Up Specialist

3500Square; Puerto Rico; Hybride; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid holidays

Medical plan

Paid vacation (PTO)

Sick leave

Résumé du poste

3500Square is seeking a Customer Service Representative to support service continuity through post-interaction follow-up and documentation. This remote role requires excellent English, strong attention to detail, and adherence to procedures.

Responsibilities include follow-up, scheduling adjustments, capturing feedback, and escalating complex cases per policy. A high school diploma and prior customer service experience are required.

Qualifications

• Advanced English proficiency (CEFR C1 or higher), written and spoken.
• Education: High school diploma or equivalent (4th year completed).
• Prior experience in customer service, contact center operations, case coordination, or similar roles.

Responsabilités

• Conduct post-interaction follow-up to confirm status, resolution, and next steps.
• Coordinate appointments, rescheduling, and recovery of missed appointments.
• Provide clarifications and resource navigation within defined scope.
• Capture customer feedback and document insights clearly.
• Document all interactions, actions taken, and outcomes in authorized systems.
• Identify unresolved or complex cases and escalate per procedures.

Connaissances

Advanced English proficiency

CRM systems

Documentation accuracy

Structured workflow adherence

Shift availability ET alignment

Formation

High school diploma or equivalent

Outils

CRM

Ticketing tools

Description du poste

3500Square is seeking a Customer Service Representative to support service continuity through post-interaction follow-up and documentation. This remote role requires excellent English, strong attention to detail, and adherence to procedures.

Responsibilities include follow-up, scheduling adjustments, capturing feedback, and escalating complex cases per policy. A high school diploma and prior customer service experience are required.