Remote Customer Follow-Up Email Specialist

Hrstalentsolutions; City of Syracuse (NY); Remote; USD 33,000 - 47,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Follow-up Correspondence Assistant for a remote position supporting a customer service team in ensuring routine email conversations reach a clear next step. You will review assigned conversations, verify promises, and send courteous follow-ups using approved information.

The role focuses on written communication and accurate records, with training on the employer's systems and response rules. The opening may be part-time or full-time; pay is $29 per hour.

Qualifications

• A resume showing written communication, reliable follow-through, or careful record updates is relevant.
• If you have not held a formal support position, describe a situation where you kept someone informed while waiting for an answer.
• Clear examples matter more than a particular job title.

Responsibilities

• Review assigned online email threads and identify those waiting for a customer or internal reply.
• Check the last response and any stated follow-up date before contacting someone.
• Draft short messages based on approved guidance rather than inventing a policy answer.
• Attach an available standard resource when it directly answers the question.
• Record replies and status changes in the assigned customer system.
• Send a complex or sensitive issue to the correct person with its context intact.
• Flag a message that appears to have reached the wrong customer record.

Skills

Written communication

Follow-through

Record updates

Customer service experience

Job description

Hrstalentsolutions is seeking a Customer Follow-up Correspondence Assistant for a remote position supporting a customer service team in ensuring routine email conversations reach a clear next step. You will review assigned conversations, verify promises, and send courteous follow-ups using approved information.

The role focuses on written communication and accurate records, with training on the employer's systems and response rules. The opening may be part-time or full-time; pay is $29 per hour.