Remote Customer Support & Upsell Specialist

The Sydney Call Centre; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

The Sydney Call Centre is hiring a Remote Customer Service Representative to engage with customers via inbound calls, resolving issues and ensuring satisfaction.

The ideal candidate should possess strong communication skills, a high school diploma, and be comfortable in a fast-paced environment. This full-time position offers competitive benefits, including flexible paid time off and health insurance.

If you're passionate about helping others and looking for a rewarding career, apply today!

Qualifications

• Age 18+ with a high school diploma or equivalent.
• Dependable and punctual with a strong work ethic.
• Comfortable in a fast-paced, dynamic environment.

Responsibilities

• Engage with customers via inbound calls to understand and resolve their issues.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Ensure first-call resolution through effective communication and problem-solving.

Skills

Strong written and verbal communication skills

Typing speed of 20+ WPM with accuracy

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Conflict resolution skills

Customer engagement

Education

High school diploma or equivalent

Job description

The Sydney Call Centre is hiring a Remote Customer Service Representative to engage with customers via inbound calls, resolving issues and ensuring satisfaction.

The ideal candidate should possess strong communication skills, a high school diploma, and be comfortable in a fast-paced environment. This full-time position offers competitive benefits, including flexible paid time off and health insurance.

If you're passionate about helping others and looking for a rewarding career, apply today!