Remote Customer Support Specialist

The Sydney Call Centre; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

The Sydney Call Centre is seeking a work-at-home contact center representative to support customer service and sales interactions across the United States. You will engage with hundreds of customers weekly to resolve issues, upsell products, and ensure a best-in-class experience while staying energized and team-focused.

This role requires reliable attendance, strong communication, typing speed, and proficiency with Microsoft Office.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to multitask, stay focused and self‑manage.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately elevate customer dissatisfaction with managerial team.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Excellent communication

Organizational skills

Multitasking

Team orientation

Conflict resolution

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

The Sydney Call Centre is seeking a work-at-home contact center representative to support customer service and sales interactions across the United States. You will engage with hundreds of customers weekly to resolve issues, upsell products, and ensure a best-in-class experience while staying energized and team-focused.

This role requires reliable attendance, strong communication, typing speed, and proficiency with Microsoft Office.