Remote Customer Experience Specialist - Loyalty & Travel

International SOS; East Windsor Hill (CT); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly rate

Performance-based incentives

Full-time (40 hours/week)

Paid training

401K (Retirement Plan)

Medical, Dental & Vision benefits

Paid time off

Remote work from home opportunity

No sales required

Job summary

Aspire Lifestyles is seeking Customer Service Representatives to support global client programs from a remote U.S. location. You will handle inquiries via phone, email, and chat, assisting with travel and lifestyle loyalty needs and documenting interactions for case management.

The role offers a full-time schedule, paid training, and benefits, with no sales requirements. Strong communication and multitasking abilities are essential for delivering exceptional experiences.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS is highly valued.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Phone support

Multitasking

Communication skills

Education

High school diploma

Tools

GDS systems (Amadeus Sabre Galileo)

Job description

Aspire Lifestyles is seeking Customer Service Representatives to support global client programs from a remote U.S. location. You will handle inquiries via phone, email, and chat, assisting with travel and lifestyle loyalty needs and documenting interactions for case management.

The role offers a full-time schedule, paid training, and benefits, with no sales requirements. Strong communication and multitasking abilities are essential for delivering exceptional experiences.