Remote Customer Experience Specialist — Travel & Loyalty

International SOS; Yuma (AZ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Performance-based incentives

40 hours/week

Paid training

401K (Retirement Plan)

Medical, Dental & Vision benefits

Paid time off

Remote work from home

No sales

Job summary

Aspire Lifestyles is hiring Customer Service Representatives to support global client programs from a remote USA location. You will respond to inquiries by phone, email, and chat, assisting with lifestyle services, travel coordination, entertainment, dining, and loyalty program benefits.

We offer flexible schedules, paid training, and full benefits with a focus on professional, courteous service and high-quality customer experiences.

Qualifications

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued.
• Investigative mindset with a passion for creating extraordinary experiences.

Responsibilities

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Skills

Customer service

Inbound support

Communication

Multitasking

Time management

Problem solving

Education

High school diploma or equivalent

Tools

GDS (Amadeus, Sabre, Galileo)

Job description

Aspire Lifestyles is hiring Customer Service Representatives to support global client programs from a remote USA location. You will respond to inquiries by phone, email, and chat, assisting with lifestyle services, travel coordination, entertainment, dining, and loyalty program benefits.

We offer flexible schedules, paid training, and full benefits with a focus on professional, courteous service and high-quality customer experiences.