Remote Customer Service Specialist — Travel & Loyalty

International SOS; Athens (GA); Remote; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Performance incentives

Full-time 40 hours/week

Paid training

401K Retirement plan

Medical, Dental & Vision benefits

Paid time off

Remote work from home

Zusammenfassung

Aspire Lifestyles seeks skilled Customer Service Representatives to support global programs and deliver world-class service to high-value customers. You will respond to inbound requests via phone, email and chat, providing polished, timely, and accurate support for lifestyle services, travel coordination, dining, events, and loyalty program benefits.

Document interactions, manage cases in company systems, and maintain quality standards while meeting performance metrics in a fast-paced remote

Qualifikationen

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued.

Aufgaben

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Kenntnisse

Customer service

Communication

Multitasking

Time management

Problem solving

Ausbildung

High school diploma or equivalent

Tools

Amadeus

Sabre

Galileo

Jobbeschreibung

Aspire Lifestyles seeks skilled Customer Service Representatives to support global programs and deliver world-class service to high-value customers. You will respond to inbound requests via phone, email and chat, providing polished, timely, and accurate support for lifestyle services, travel coordination, dining, events, and loyalty program benefits.

Document interactions, manage cases in company systems, and maintain quality standards while meeting performance metrics in a fast-paced remote