Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Virginia Beach (VA); Remote; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to provide exceptional support to our customers. In this role, you will handle inquiries via phone, email, and chat, ensuring a smooth experience from order to installation. Candidates should have 1+ years of experience in customer service and strong communication skills. We offer competitive pay, comprehensive benefits including health and dental, and the opportunity for ongoing training and career growth. Join us in making a positive impact in the fitness industry.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.

Skills

Strong communication skills

Problem-solving skills

Organization

Customer service experience

Familiarity with CRM tools

Job description

ForgeFit is looking for a Remote Customer Service Specialist to provide exceptional support to our customers. In this role, you will handle inquiries via phone, email, and chat, ensuring a smooth experience from order to installation. Candidates should have 1+ years of experience in customer service and strong communication skills. We offer competitive pay, comprehensive benefits including health and dental, and the opportunity for ongoing training and career growth. Join us in making a positive impact in the fitness industry.