Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Fort Worth (TX); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, vision, and 401k benefits

Paid time off

Ongoing training and career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional support to customers across the U.S. This role involves responding to inquiries, resolving issues, and coordinating with internal teams. Ideal candidates will have 1+ years of experience in customer service, strong communication skills, and an interest in fitness. The position offers competitive pay and comprehensive benefits, all while working remotely within a supportive team environment.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Ability to manage multiple priorities effectively.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues by collaborating with internal teams.
• Maintain accurate records of customer interactions using CRM.
• Proactively follow up on customer needs.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Positive attitude

Job description

ForgeFit is seeking a Remote Customer Service Specialist to provide exceptional support to customers across the U.S. This role involves responding to inquiries, resolving issues, and coordinating with internal teams. Ideal candidates will have 1+ years of experience in customer service, strong communication skills, and an interest in fitness. The position offers competitive pay and comprehensive benefits, all while working remotely within a supportive team environment.