Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Hartford (CT); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, and vision

100% remote work

Ongoing training and career growth opportunities

Job summary

ForgeFit seeks a Remote Customer Service Specialist to ensure a positive experience for customers. The role involves responding to inquiries, resolving issues, and tracking customer interactions. Candidates should have at least 1 year of customer service experience, exceptional communication skills, and a genuine desire to help others. ForgeFit offers competitive pay and comprehensive benefits, along with the opportunity to work remotely and contribute to an impactful brand in the fitness industry.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit seeks a Remote Customer Service Specialist to ensure a positive experience for customers. The role involves responding to inquiries, resolving issues, and tracking customer interactions. Candidates should have at least 1 year of customer service experience, exceptional communication skills, and a genuine desire to help others. ForgeFit offers competitive pay and comprehensive benefits, along with the opportunity to work remotely and contribute to an impactful brand in the fitness industry.