Remote Customer Success & Support Specialist

ForgeFit; Santa Clara (CA); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health benefits

Ongoing training opportunities

100% remote work

401k and paid time off

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a seamless experience from order to installation. You will answer inquiries and resolve issues while maintaining accurate records using CRM. Ideal candidates have over a year in customer service and possess strong problem-solving skills. The position offers competitive pay, comprehensive benefits, and 100% remote work within a supportive team. If you're passionate about fitness and helping others, this role is for you.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills are essential.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues by collaborating with teams.

Skills

Communication skills

Problem-solving skills

Organization

Customer support

Interest in fitness

Tools

CRM tools

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a seamless experience from order to installation. You will answer inquiries and resolve issues while maintaining accurate records using CRM. Ideal candidates have over a year in customer service and possess strong problem-solving skills. The position offers competitive pay, comprehensive benefits, and 100% remote work within a supportive team. If you're passionate about fitness and helping others, this role is for you.