Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Saint Petersburg (FL); Remote; USD 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay

Health, dental, and vision benefits

401k and paid time off

Ongoing training

Supportive remote team

Zusammenfassung

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company and ensure customers have a smooth and positive experience. This role involves responding to inquiries, resolving issues, and coordinating with various teams. Candidates should have at least 1 year of customer service experience, strong communication skills, and a passion for helping others. ForgeFit offers competitive pay, comprehensive benefits, and 100% remote work with ongoing training and growth opportunities.

Qualifikationen

• 1+ years of experience in customer service or client-facing role.
• Ability to manage multiple priorities effectively.
• Positive attitude and desire to assist customers.

Aufgaben

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Maintain accurate records of customer interactions in CRM.

Kenntnisse

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

CRM experience

Interest in fitness

Tools

CRM software

Jobbeschreibung

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company and ensure customers have a smooth and positive experience. This role involves responding to inquiries, resolving issues, and coordinating with various teams. Candidates should have at least 1 year of customer service experience, strong communication skills, and a passion for helping others. ForgeFit offers competitive pay, comprehensive benefits, and 100% remote work with ongoing training and growth opportunities.