Remote Customer Experience Specialist - Growth & Support

ForgeFit; Norman (OK); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k)

Paid time off

Ongoing training and opportunities for growth

100% remote work

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to join their team. In this role, you will serve as the voice of ForgeFit, providing exceptional customer service and ensuring positive experiences from order to installation. Responsibilities include responding to inquiries, assisting with orders, and maintaining accurate records. Applicants should have 1+ years of customer service experience, with strong communication skills and a positive attitude. Comprehensive benefits and a remote work environment are offered.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills are essential.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Help customers with orders, shipping questions, and product details.
• Track and resolve issues quickly by collaborating with teams.

Skills

Communication

Problem-solving

Organization

Customer support experience

Familiarity with gym equipment

Tools

CRM software

Job description

ForgeFit is seeking a Remote Customer Service Specialist to join their team. In this role, you will serve as the voice of ForgeFit, providing exceptional customer service and ensuring positive experiences from order to installation. Responsibilities include responding to inquiries, assisting with orders, and maintaining accurate records. Applicants should have 1+ years of customer service experience, with strong communication skills and a positive attitude. Comprehensive benefits and a remote work environment are offered.