Remote Customer Experience Specialist - Growth & Support

Forgefit; Buffalo (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay based on experience

Comprehensive benefits including health, dental, and vision

100% remote work

Ongoing training and opportunities for career growth

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive experience for customers. You'll handle inquiries and resolve issues through calls, emails, and chats while maintaining clear communication. This role requires strong problem-solving skills and at least one year of experience in customer service. ForgeFit offers competitive pay along with comprehensive benefits and opportunities for career growth in a fully remote work environment.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Comfortable using CRM or support tools.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, and troubleshooting.
• Keep accurate records of customer interactions using CRM.

Skills

Strong communication and problem-solving skills

Ability to stay organized

Positive attitude

Tools

CRM tools

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive experience for customers. You'll handle inquiries and resolve issues through calls, emails, and chats while maintaining clear communication. This role requires strong problem-solving skills and at least one year of experience in customer service. ForgeFit offers competitive pay along with comprehensive benefits and opportunities for career growth in a fully remote work environment.