Remote Customer Experience Specialist - Growth & Support

ForgeFit; Honolulu (HI); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health, dental, and vision benefits

401(k) and paid time off

Ongoing training and career growth opportunities

Supportive team environment

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a positive experience from order to installation. This role involves responding to inquiries, resolving issues, and maintaining accurate records. Candidates should have at least 1 year of customer service experience, strong communication skills, and a positive attitude. Comprehensive benefits and ongoing training opportunities are provided, supporting a remote work environment that values collaboration.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and shipping questions.
• Track and resolve issues by collaborating with teams.
• Keep accurate records of customer interactions.
• Proactively follow up on customer needs.
• Maintain knowledge of ForgeFit’s product lines.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a positive experience from order to installation. This role involves responding to inquiries, resolving issues, and maintaining accurate records. Candidates should have at least 1 year of customer service experience, strong communication skills, and a positive attitude. Comprehensive benefits and ongoing training opportunities are provided, supporting a remote work environment that values collaboration.