Remote Customer Experience Specialist - Growth & Support

ForgeFit; Henderson (NV); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health benefits

100% remote work

Ongoing training

Career growth opportunities

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to enhance customer experiences from order to installation. Responsibilities include responding to inquiries via phone, email, and chat, assisting with orders, and resolving issues collaboratively with teams. Ideal candidates have over a year of experience in customer service, strong communication skills, and an interest in fitness. The role offers competitive hourly pay, comprehensive benefits, and ongoing training opportunities, all within a fully remote team environment.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills are essential.
• Ability to manage multiple priorities is required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Collaborate with teams to track and resolve issues quickly.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is looking for a Remote Customer Service Specialist to enhance customer experiences from order to installation. Responsibilities include responding to inquiries via phone, email, and chat, assisting with orders, and resolving issues collaboratively with teams. Ideal candidates have over a year of experience in customer service, strong communication skills, and an interest in fitness. The role offers competitive hourly pay, comprehensive benefits, and ongoing training opportunities, all within a fully remote team environment.