Remote Customer Experience Specialist - Growth & Support

ForgeFit; Lafayette (LA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Ongoing training

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences with our premium fitness products. In this role, you will respond to inquiries through various channels, help troubleshoot issues, and maintain accurate records using CRM. Ideal candidates have 1+ years in customer service, exhibit excellent communication skills, and are organized. This full-time position offers comprehensive benefits and 100% remote work, allowing you to support a brand that positively impacts the fitness industry.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Ability to stay organized and manage multiple priorities effectively.
• Comfortable using CRM or support tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.
• Keep accurate records of customer interactions using CRM.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Customer service experience

Tools

CRM tools

Job description

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences with our premium fitness products. In this role, you will respond to inquiries through various channels, help troubleshoot issues, and maintain accurate records using CRM. Ideal candidates have 1+ years in customer service, exhibit excellent communication skills, and are organized. This full-time position offers comprehensive benefits and 100% remote work, allowing you to support a brand that positively impacts the fitness industry.