Remote Customer Experience Specialist - Growth & Support

ForgeFit; Hampton (VA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision, 401(k), and paid time off

100% remote work

Ongoing training and career growth opportunities

Chance to support a meaningful brand

Job summary

ForgeFit is hiring a Remote Customer Service Specialist to provide exceptional support to our customers throughout their journey with us. This role involves answering inquiries, resolving issues, and collaborating with internal teams while maintaining detailed records in a CRM system. Ideal candidates will have experience in customer service, strong communication and problem-solving skills, and a genuine desire to help others. Join us in supporting the fitness community with a positive attitude and dedication to excellence.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organization

Tools

CRM tools

Job description

ForgeFit is hiring a Remote Customer Service Specialist to provide exceptional support to our customers throughout their journey with us. This role involves answering inquiries, resolving issues, and collaborating with internal teams while maintaining detailed records in a CRM system. Ideal candidates will have experience in customer service, strong communication and problem-solving skills, and a genuine desire to help others. Join us in supporting the fitness community with a positive attitude and dedication to excellence.